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CRM at the Speed of Light, 3e 2004 г ISBN 0072231734 инфо 11559n.
CRM at the Speed of Light, 3e 2004 г ISBN 0072231734 инфо 11559n.

Book DescriptionUpdated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Tiаэяяыme is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding cбльтщommon pitfalls.